Privacy Policy
Highlands Hardware and Lumber Co.
Last Updated: November 1, 2025
Highlands Hardware and Lumber Co. (“we,” “our,” or “us”) operates highlandshardware.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, contact us, or make purchases.
If you have any questions, please contact us:
Highlands Hardware and Lumber Co.
3821 Cashiers Rd, Highlands, NC 28741
Email: [email protected]
Phone: +1 (828) 482-5000
1. Information We Collect
A. Personal Information
We may collect personal information that you voluntarily provide, including:
Name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely via third-party processors; not stored by us)
Order history
Any information submitted through forms or communications
B. Automatically Collected Information
When you visit the Site, we may automatically collect:
IP address
Browser type
Device information
Pages viewed
Cookies, tracking pixels, and log data
Analytics data (e.g., Google Analytics)
C. Cookies
We use cookies to:
Improve website performance
Maintain your shopping cart
Analyze traffic
You may disable cookies via your browser settings.
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer service
Respond to inquiries
Improve our website and services
Send marketing or promotional emails (opt-out available)
Detect fraud or unauthorized activity
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We may share your data with:
Payment processors
Shipping carriers
Email and marketing service providers
Hosting, analytics, and IT support vendors
Legal authorities if required
Successors in the event of acquisition or restructuring
4. Payment Processing
Payments are processed through secure, PCI-compliant third-party providers. We do not store full payment card details.
5. Data Security
We use reasonable measures to protect your information, though no online system can be fully guaranteed secure.
6. Your Rights and Choices
You may request to:
Access your personal information
Update or correct your information
Delete your personal information
Opt out of marketing emails
Requests may be submitted to [email protected].
7. Third-Party Links
Third-party websites linked from our Site are not controlled by us. Review their policies separately.
8. Children’s Privacy
We do not knowingly collect information from children under 13.
9. ADA Website Accessibility Statement
Highlands Hardware and Lumber Co. is committed to ensuring accessibility for all users, including individuals with disabilities.
We aim to meet or exceed WCAG 2.1 AA guidelines and continuously improve the user experience.
If you encounter accessibility barriers or need assistance, contact us at:
Email: [email protected]
Phone: +1 (828) 482-5000
Address: 3821 Cashiers Rd, Highlands, NC 28741
10. Changes to This Privacy Policy
We may update this Policy at any time. The “Last Updated” date indicates the newest version.
